Meet Volt, a Smart Chatbot
Meet Volt, a Smart Chatbot
Client
Comoli Ferrari
Client
Comoli Ferrari
Client
Comoli Ferrari
Year
2021-2022
Year
2021-2022
Year
2021-2022
Industry
Industrial Distribution
Industry
Industrial Distribution
Type
Reserved Area and Chatbot
Type
Reserved Area and Chatbot
Type
Reserved Area and Chatbot
Duration
6 months
Duration
6 months
Duration
6 months
Overview
New reserved area for Comoli Ferrari, a centralized space to manage orders, documents, shipping addresses, users, loyalty points, and training courses. A smart virtual assistant enhances the experience by supporting users in retrieving card details, selecting courses, and requesting returns.
The Challenge
Design an intuitive and scalable interface that consolidates multiple services while reducing friction and support dependency for B2B users.
The Solution
Modular platform with clear navigation and an integrated chatbot assistant supporting key user journeys through real-time help and automation.
The Result
A seamless self-service experience that simplifies operations, boosts autonomy, and increases engagement through personalized, conversational support.
FROM BUSINESS GOALS TO SCALABLE IMPACT
Strategy & Alignment
Exploration starts by collecting and aligning business, technical and user requirements through research, benchmark analysis and stakeholder workshops. Early insights are synthesized to define a clear product direction and shared priorities from the very beginning.
01
Architecture & Governance
Requirements are translated into end-to-end flows, information architecture and experience logic. UX principles and governance frameworks are defined to guide decisions across teams and touchpoints.
02
System & Scalability
High-fidelity and interactive solutions are designed within a scalable system, aligned with technical constraints and long-term product evolution. Design systems ensure consistency, quality and efficiency across products and platforms.
03
Deliver & Validate
The final delivery is supported through close collaboration with development teams, including quality assurance and accessibility validation. Feedback and results are monitored post-launch to continuously refine the product and ensure long-term value.
04
FROM BUSINESS GOALS TO SCALABLE IMPACT
Leading projects
from concept to delivery
01. Strategy & Alignment
User Research & Benchmark Analysis
Definition of product strategy and product vision
Stakeholder workshops & Business Analysis
02. Architecture & Governance
Service maps & flow optimization
Definition of UX principles and governance
Information Architecture & Wireframe
03. System & Scalability
High-fidelity and interactive prototyping
Design System creation, rollout and adoption
UI consistency and design quality across products
04. Deliver & Validate
Design handoff and close collaboration with development teams
Quality assurance and accessibility validation
Strategy & Alignment
Exploration starts by collecting and aligning business, technical and user requirements through research, benchmark analysis and stakeholder workshops. Early insights are synthesized to define a clear product direction and shared priorities from the very beginning.
01
Architecture & Governance
Requirements are translated into end-to-end flows, information architecture and experience logic. UX principles and governance frameworks are defined to guide decisions across teams and touchpoints.
02
System & Scalability
High-fidelity and interactive solutions are designed within a scalable system, aligned with technical constraints and long-term product evolution. Design systems ensure consistency, quality and efficiency across products and platforms.
03
Deliver & Validate
The final delivery is supported through close collaboration with development teams, including quality assurance and accessibility validation. Feedback and results are monitored post-launch to continuously refine the product and ensure long-term value.
04
FROM BUSINESS GOALS TO SCALABLE IMPACT
Leading projects
from concept to delivery
01. Strategy & Alignment
User Research & Benchmark Analysis
Definition of product strategy and product vision
Stakeholder workshops & Business Analysis
02. Architecture & Governance
Service maps & flow optimization
Definition of UX principles and governance
Information Architecture & Wireframe
03. System & Scalability
High-fidelity and interactive prototyping
Design System creation, rollout and adoption
UI consistency and design quality across products
04. Deliver & Validate
Design handoff and close collaboration with development teams
Quality assurance and accessibility validation
PORTFOLIO
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CHECK OUT SOME MORE
CHECK OUT SOME MORE
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Designing beyond the defense space
Designing beyond the defense space
Corporate website
Designing beyond the defense space
Designing beyond the defense space
Corporate website
Designing beyond the defense space
Designing beyond the defense space
Corporate website
Designing beyond the defense space
Designing beyond the defense space
Corporate website
Corporate Website
Corporate Website
Corporate Website
Corporate Website