Meet Volt, a Smart Chatbot

Meet Volt, a Smart Chatbot

Client

Comoli Ferrari

Client

Comoli Ferrari

Client

Comoli Ferrari

Year

2021-2022

Year

2021-2022

Year

2021-2022

Industry

Industrial Distribution

Industry

Industrial Distribution

Type

Reserved Area and Chatbot

Type

Reserved Area and Chatbot

Type

Reserved Area and Chatbot

Duration

6 months

Duration

6 months

Duration

6 months

Overview

New reserved area for Comoli Ferrari, a centralized space to manage orders, documents, shipping addresses, users, loyalty points, and training courses. A smart virtual assistant enhances the experience by supporting users in retrieving card details, selecting courses, and requesting returns.

The Challenge

Design an intuitive and scalable interface that consolidates multiple services while reducing friction and support dependency for B2B users.

The Solution

Modular platform with clear navigation and an integrated chatbot assistant supporting key user journeys through real-time help and automation.

The Result

A seamless self-service experience that simplifies operations, boosts autonomy, and increases engagement through personalized, conversational support.

FROM BUSINESS GOALS TO SCALABLE IMPACT

Strategy & Alignment

Exploration starts by collecting and aligning business, technical and user requirements through research, benchmark analysis and stakeholder workshops. Early insights are synthesized to define a clear product direction and shared priorities from the very beginning.

01

Architecture & Governance

Requirements are translated into end-to-end flows, information architecture and experience logic. UX principles and governance frameworks are defined to guide decisions across teams and touchpoints.

02

System & Scalability

High-fidelity and interactive solutions are designed within a scalable system, aligned with technical constraints and long-term product evolution. Design systems ensure consistency, quality and efficiency across products and platforms.

03

Deliver & Validate

The final delivery is supported through close collaboration with development teams, including quality assurance and accessibility validation. Feedback and results are monitored post-launch to continuously refine the product and ensure long-term value.

04

FROM BUSINESS GOALS TO SCALABLE IMPACT

Leading projects
from concept to delivery

01. Strategy & Alignment

User Research & Benchmark Analysis

Definition of product strategy and product vision

Stakeholder workshops & Business Analysis

02. Architecture & Governance

Service maps & flow optimization

Definition of UX principles and governance

Information Architecture & Wireframe

03. System & Scalability

High-fidelity and interactive prototyping

Design System creation, rollout and adoption

UI consistency and design quality across products

04. Deliver & Validate

Design handoff and close collaboration with development teams

Quality assurance and accessibility validation

Strategy & Alignment

Exploration starts by collecting and aligning business, technical and user requirements through research, benchmark analysis and stakeholder workshops. Early insights are synthesized to define a clear product direction and shared priorities from the very beginning.

01

Architecture & Governance

Requirements are translated into end-to-end flows, information architecture and experience logic. UX principles and governance frameworks are defined to guide decisions across teams and touchpoints.

02

System & Scalability

High-fidelity and interactive solutions are designed within a scalable system, aligned with technical constraints and long-term product evolution. Design systems ensure consistency, quality and efficiency across products and platforms.

03

Deliver & Validate

The final delivery is supported through close collaboration with development teams, including quality assurance and accessibility validation. Feedback and results are monitored post-launch to continuously refine the product and ensure long-term value.

04

FROM BUSINESS GOALS TO SCALABLE IMPACT

Leading projects
from concept to delivery

01. Strategy & Alignment

User Research & Benchmark Analysis

Definition of product strategy and product vision

Stakeholder workshops & Business Analysis

02. Architecture & Governance

Service maps & flow optimization

Definition of UX principles and governance

Information Architecture & Wireframe

03. System & Scalability

High-fidelity and interactive prototyping

Design System creation, rollout and adoption

UI consistency and design quality across products

04. Deliver & Validate

Design handoff and close collaboration with development teams

Quality assurance and accessibility validation

PORTFOLIO

CHECK OUT SOME MORE

CHECK OUT SOME MORE

Designing beyond the defense space

Designing beyond the defense space

Designing beyond the defense space

View Project

View Project

View Project

Corporate website

Digit'Ed’s New Digital Identity

Digit'Ed’s New Digital Identity

Digit'Ed’s New Digital Identity

View Project

View Project

View Project

Corporate Website